Terms & Conditions

Enso Resort

Terms & Conditions

1. General

These Terms & Conditions apply to all reservations and agreements made with Enso Resort. By making a reservation, guests agree to abide by these terms.

2. Check-In and Check-Out Policies

  • Check-in time: 2:00 PM
  • Check-out time: 12:00 PM (Noon)
  • Early check-in or late check-out is subject to room availability and may incur additional charges. Guests requiring a guaranteed early check-in are advised to book the room for the night prior to arrival.

3. Reservation, Deposit, and Payment

  • A valid credit card is required to secure all reservations.
  • Depending on the booked rate plan, a deposit or full prepayment may be required at the time of booking.
  • The remaining balance of the room rate, along with any incidental charges incurred during the stay, must be settled upon check-out. We accept major credit cards and cash (IDR).

4. Cancellation and No-Show Policy

  • Standard Rates: Cancellations made less than 3 days prior to the arrival date will be charged in full (100% of the total reservation amount).
  • Non-Refundable Rates: Bookings made under non-refundable rates cannot be modified or cancelled. Full payment is charged at the time of booking and will not be refunded under any circumstances.
  • No-Show: In the event of a no-show, the total price of the reservation will be charged.

5. Children and Extra Bed Policy

  • Children aged 7 years and under are welcome to stay free of charge when sharing existing bedding with parents.
  • Children aged 8 years and older are considered adults for occupancy and pricing purposes.
  • Please be advised that baby cots and extra beds are not available at our property. All guests must be accommodated using the existing beds provided in the rooms and villas.

6. Damage and Liability

  • Guests are responsible for any loss or damage to hotel property caused by themselves, their guests, or any person for whom they are responsible.
  • Enso Resort is not liable for any loss, damage, or theft of personal belongings, valuables, or vehicles left on the property. In-room safes are provided for the security of your valuables.

7. Smoking and Pet Policy

  • All our rooms and enclosed villas are strictly non-smoking. Smoking is only permitted in designated outdoor areas. A cleaning fee will be applied to the guest's account if this policy is violated.
  • To ensure the comfort and tranquility of all our guests, pets are not allowed on the resort premises.

8. Guest Conduct

  • We strive to provide a serene and relaxing environment. Guests are expected to conduct themselves appropriately and respect the comfort of others. The management reserves the right to ask guests to leave the premises without a refund if their behavior is deemed disruptive or illegal.

9. Force Majeure

  • Enso Resort shall not be held liable for any failure or delay in performing our obligations if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, flight cancellations, government regulations, or pandemics.